hh98com Privacy Policy — How We Handle Your Data in Pakistan

1Who We Are

hh98com operates the online sports betting and live casino platform at hh98com.app. For the purposes of this Privacy Policy, hh98com is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used.

This Privacy Policy applies to all personal data collected when you visit hh98com.app, create an account, make a deposit, place a bet, contact our support team or interact with any part of the hh98com platform. It applies to members across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad and all other cities.

2Data We Collect

hh98com collects only the personal data that is necessary to provide you with a functioning, secure and legally compliant account. The categories of data we collect are set out below.

hh98com does not collect sensitive personal data such as biometric data, health information or political opinions. We do not collect data on your race, religion or ethnicity.

3How We Collect Your Data

Data is collected by hh98com through three main channels:

• Directly from you: When you register an account, complete a deposit or withdrawal, contact our support team, respond to a survey or interact with a promotional offer on hh98com.
• Automatically: When you browse hh98com.app, technical data and usage data is collected through cookies, server logs and similar tracking technologies. This happens whether or not you are logged in as a member.
• From third parties: In limited circumstances, hh98com may receive data from payment processors (such as Easypaisa or JazzCash) to confirm a transaction, or from identity verification services when conducting Know Your Customer (KYC) checks required by anti-money laundering obligations.

4Why We Use Your Data

hh98com uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining and securing your hh98com account, including password resets, two-factor authentication and account verification.
• Processing transactions: Receiving PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, and processing withdrawal requests to your nominated payment method.
• Delivering services: Allowing you to place bets on sports events, play live casino games, participate in promotions and access all features of the hh98com platform.
• Customer support: Responding to your enquiries, resolving disputes and investigating complaints. Support interaction records are kept to improve service quality.
• Legal compliance: Meeting anti-money laundering (AML) obligations, age verification requirements and any other legal or regulatory requirements applicable to hh98com.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling indicators and, where necessary, applying account restrictions in the interests of player welfare.
• Security and fraud prevention: Detecting and investigating suspicious account activity, preventing multi-accounting, bonus abuse and other prohibited conduct as described in the hh98com Terms and Conditions.
• Platform improvement: Analysing aggregated usage data to understand how members use hh98com and to improve the platform's performance, design and game selection.
• Marketing communications: Sending you information about promotions, new games and special offers at hh98com — only where you have opted in or where we have a legitimate interest to do so. You can opt out at any time.

5Legal Basis for Processing

hh98com processes your personal data on one of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to operate your account and provide the services you have signed up for — including transaction processing, bet settlement and account management.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification and fraud prevention obligations.
• Legitimate interests: Processing carried out for the legitimate interests of hh98com, such as fraud detection, security monitoring and platform analytics, where those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — most notably for direct marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.

6Sharing Your Data

hh98com does not sell your personal data to third parties. We share data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: Transaction data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers and card networks to process your deposits and withdrawals in PKR. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where KYC verification is required, your identity data may be shared with a third-party verification service to confirm your identity and age.
• Game providers: When you play games from third-party providers integrated into the hh98com platform, certain technical and gameplay data may be shared with those providers to enable the game to function correctly.
• Technology service providers: hh98com uses technology partners for hosting, analytics and security monitoring. These partners process data only on our instructions and under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order or a lawful regulatory request, hh98com may be required to disclose personal data to relevant authorities. We will comply with such requirements in accordance with applicable law.

7Payments and PKR Transactions

All payments at hh98com are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, you provide your payment details to hh98com and, as necessary, to the relevant payment processor.

hh98com does not store full debit or credit card numbers on its servers. Card payments are processed through encrypted payment gateways that are compliant with industry security standards. For Easypaisa, JazzCash, NayaPay and SadaPay transactions, only your mobile account reference is stored — sufficient to process future withdrawals to the same account, as required for anti-money-laundering compliance.

Payment data is retained for as long as necessary to comply with financial record-keeping obligations, typically a minimum of five years from the date of the transaction. This retention is required by law and cannot be shortened at a member's request.

8Cookies and Tracking Technologies

hh98com uses cookies and similar tracking technologies on hh98com.app. Cookies are small text files placed on your device that help the platform function properly and allow us to understand how members use the site.

The types of cookies used by hh98com include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. Essential cookies cannot be disabled without preventing core platform functionality.
• Analytics cookies: Used to understand how members navigate the hh98com platform — which pages are visited most, how long sessions last and where members encounter difficulty. This data is aggregated and anonymised.
• Preference cookies: Remember your language preference and other settings so you do not need to re-enter them each visit.
• Marketing cookies: Used to show you relevant promotional content relating to hh98com. These require your consent and can be disabled through your browser settings.

You can control cookie settings through your browser. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use the hh98com platform.

9Data Security

hh98com takes data security seriously and applies technical and organisational measures proportionate to the risks involved in processing your personal data. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and hh98com servers.
• Encrypted storage of passwords — hh98com never stores your password in plain text and our staff cannot view it.
• Two-factor authentication (2FA) available to all members, strongly recommended and easily enabled from account settings.
• Access controls ensuring that only authorised hh98com personnel can access member data, and only to the extent necessary for their role.
• Continuous security monitoring of the platform for suspicious activity, intrusion attempts and data anomalies.
• Regular security reviews and penetration testing of the hh98com platform and infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect your hh98com account has been compromised, contact our support team immediately via live chat so we can secure your account without delay.

10Data Retention

hh98com retains your personal data for as long as your account is active and for such period after closure as is required by law or legitimate business need. The general retention principles are:

• Active accounts: Data is retained for the lifetime of your account. If your account is closed, data is retained for a further period as required by legal obligations.
• Financial records: Transaction data including deposits and withdrawals is retained for a minimum of five years from the transaction date to comply with financial record-keeping requirements.
• KYC and identity records: Identity verification records are retained for a minimum of five years from account closure or the date of verification, whichever is later.
• Support communications: Customer support interaction records are retained for two years after the interaction to enable ongoing service quality improvement and dispute resolution.
• Marketing preferences: Your opt-in and opt-out records are retained for the lifetime of your account to ensure we respect your preferences accurately.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

11Your Privacy Rights

As a hh98com member, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at support@hh98com.app or via live chat.

To exercise any of these rights, contact the hh98com support team via live chat at hh98com.app or by emailing support@hh98com.app. We will acknowledge your request within 48 hours and fulfil it as promptly as possible.

12Children and Minors

hh98com is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that the user is 18 or older, and hh98com carries out age verification where required.

If hh98com becomes aware that personal data has been collected from a minor, that account will be closed immediately, all data will be deleted and any funds will be handled in accordance with our legal obligations. If you believe a minor has registered at hh98com, please contact our support team immediately.

13Changes to This Privacy Policy

hh98com may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or our data practices. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

For material changes — those that significantly affect your privacy rights or how we use your data — hh98com will provide advance notice through the platform or by email where you have provided a contact address. We encourage all members to review this policy periodically. Continued use of the hh98com platform after changes are published constitutes acceptance of the revised policy.

Minor changes such as clarifications, corrections to typos or updates to contact information may be made without advance notice.

14Contact and Privacy Queries

If you have any questions about this Privacy Policy, how hh98com handles your personal data, or wish to exercise any of your privacy rights, please get in touch through one of the channels below:

Related policies: Terms and Conditions  |  Responsible Gaming  |  FAQ